As a Butler, at The Biltmore Hotel Villas, you are responsible for providing personalized and anticipatory service to meet the unique needs and preferences of guests. Your role involves offering exceptional assistance, managing guest requests, and ensuring a seamless and luxurious experience. Additionally, you will be attentive to details, maintain a high level of professionalism, and create an environment of comfort and satisfaction for guests during their stay.Key Job Responsibilities:Provide personalized and anticipatory service to meet the unique needs and preferences of guests.Manage guest requests and ensure prompt and efficient resolution.Help with various tasks, including unpacking, packing, and organizing personal belongings.Maintain a high level of professionalism and discretion when interacting with guests.Create an environment of comfort and satisfaction for guests during their stay.Coordinate and communicate effectively with other hotel departments to fulfil guest requirements.Handle special requests and ensure that guests' expectations are exceeded.Anticipate potential issues and take proactive measures to address them.Assist with reservations, transportation arrangements, and other concierge services.Ensure the privacy and confidentiality of guests is always respected.Uphold environmental, health, and safety standards in alignment with organizational policies.Adhere to the company’s environmental, health, and safety procedures and policies.