Position Description The Rework engineer applying to rework NCR ATM modules and applies the activities into assigned rework team members during the repair period. The rework engineer” s responsibilities includes technical repair on components level, teamwork, follow up, Typically, such repair engagements will involve the repair and transactions and software system use and supervise the packaging of a repaired parts of different team members. The rework engineer will have in-depth knowledge of the ATM modules repair environment, technical and support services for field engineer along with the necessary experience to consult and analyses at the highest levels of repair organization.Major ResponsibilitiesProvide the necessary technical and service delivery capabilities to effectively manage the engagementEnsure the various phases of technical knowledge are carried out (both within the CEs and within rework center team)Completion and coverage all of given responsibilities by his manager such as daily repair targets.Assisting with information and knowledge to maintain service related documentation and gathering/sharing knowledge within the TeamReporting internally at all levels within rework center.Ensuring high CE” s satisfaction ratings.Qualification / Experience In-depth knowledge of at least three of the following Managed Services capabilities and very good knowledge of the rest of themServices ManagementHelpdeskNetwork ManagementSystem ManagementAsset ManagementField ServicesATM ManagementExcellent understanding of operational service delivery key performance indicators within the Financial and Retail industriesExcellent understanding of outsourcing and out tasking concepts, especially legal and financial aspectsStrong program management knowledge and experience, including group facilitation and team building skillsEducated to degree level, with post-graduate business qualification, or a minimum of 5 years’ experience.Experience of managing third party suppliersEducationEngineering degree. ( electronics, or mechanics )Candidate ProfileCustomer-focusedExcellent communication and presentation skillsCommercial awareness/experience and technical IT knowledgeAbility to think conceptually and to design practical, cost-effective solutionsTeam player – ability to lead solution design teams and work with many parts of the NCR organization.Self-motivated, creative, flexibleSpoken and Written Fluency in English.