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Operations Quality Team Lead

GuestReady
Dubai, United Arab Emirates
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Operations Quality Team Lead

Dubai, United Arab EmiratesPosted 21 days ago
9People have clicked1 open position

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About UsGuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.ResponsibilitiesTeam LeadershipLead a dynamic team for guest relations, property upkeep, inspections, housekeeping, maintenance, and overall guest satisfaction.Foster a positive and collaborative work environment through effective leadership.Recruit, train, and oversee a high-performing team, promoting a culture of hospitality and excellence. Operational ManagementDevelop and implement quality inspection processes, ensuring high standards across all properties.Supervise housekeeping and maintenance teams for timely issue resolution and adherence to standards.Oversee 3rd party providers, ensuring contractual compliance and maintaining high-quality service delivery. Strategic PlanningContinuously assess and enhance processes to exceed customer expectations.Propose and implement strategies for team profitability and explore revenue growth opportunities.Implement cost control measures for optimised operational expenses without compromising service quality.Develop and uphold quality standards for all aspects of vacation home management. Business Tools ProficiencyUtilise task management, team communication, Microsoft Office, Google Suite, and relevant software.Demonstrate proficiency in presentation, business analytics, and insights. RequirementsExperience as a senior team member or managing a team, preferably in Facilities Management, Customer Service, or Hospitality.Excellent communication, leadership, and problem-solving skills.Ability to thrive in a fast-paced environment and adapt to changing priorities.Immediate availability is a plus.Valid UAE Driver's License required. BenefitsBe part of a high-growth industry experiencing the biggest travel rebound in a century.Become part of a fast-paced high-growth start-up.Join a diverse and multicultural team spanning several countries.A collaborative work culture with no room for office politics and big egos.Join a dynamic work environment with flat hierarchies and space for your own ideas.Drive and own challenging and diverse projects.We encourage you to apply even if you are missing a skill or two! Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!Diversity and InclusionGuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.

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