Responsibilities:

• Provide technical support to employees, resolving issues in a timely manner
• Monitor and manage the service desk, ensuring all tickets are addressed and resolved
• Collaborate with other IT teams to implement new systems and technologies
• Assist with IT projects and initiatives to improve efficiency and functionality

Requirements:

• Degree in Information Technology or related field
• Prior experience in IT support or a similar role
• Strong knowledge of software systems and troubleshooting techniques
• Excellent problem-solving and communication skills
• Ability to prioritize and manage multiple tasks
• ITIL certification is a plus