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Application Transition and Run M...

DXC Technology
Dubai, United Arab Emirates

Application Transition and Run Manager

Dubai, United Arab EmiratesPosted 19 days ago
10People have clicked1 open position

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Job DescriptionCore Experience:Engineering degree with 10+ years of experience in Devops and application supportAt Least 3-4 years of people management experienceWorked in at least one program as a transition/run managerPrior hands-on experience in troubleshooting application and infrastructure issues in productionGood exposure to CI/CD, Docker, Kubernetes, AWS or any other cloud environmentExperience handling teams in 24x7 model in an onshore-offshore environmentExposure to lTIL processesStrong oral and written communication skills to effectively engage, persuade, influence andarticulate technical issues and solutions to a variety of stakeholdersExposure to ServiceNowExperience in building and monitoring the support teamManage the resources required to provide support to customers, including staffing, technology, and infrastructureExperience in developing and implementing policies and procedures to ensure that the support team provides consistent and high-quality support to customersExperience handling complex customer issues that cannot be resolved by support staff. They must have excellent problem-solving skills and be able to work collaboratively with other departments to resolve issuesGood communication skills as they must work closely with other departmentsKey CompetenciesHandle application issues in production and ensure closurePerform RCA and problem managementIdentify impact, prioritize, and troubleshoot technical issuesProvide technical guidance and educate teams on CI/CD, Automation toolsets and processesDesign, build and manage robust CI/CD processes for deploymentsEstablish benchmarks and report on KPIs, metrics, for teams productivity and efficiencyExperience in analysing repeated incidents and to provide permanent solutionsShould be able to communicate directly with the Business users and resolve the issuesCapacity to understand business requirements from a client’s point of viewCapacity to work in a group domain, viably cooperating with others. Must be results-oriented with full ownershipStrong fundamental knowledge in domain areasStrong communication skillsShould be able to work in shifts and weekendsExperience with Oracle Forms, JAVA, .Net, SharePoint and other bespoke solution support and developmentRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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