Responsibilities:Develop system-processing and performance indicators to provide measurable insight into project success.RF performance optimization on the phone and understanding the trade-offs of TX and RXDefine KPI's for the application and debug performance issues, application crashes and other bugsBe the technical expert and resource for advanced technologies being included in customer facing solutions.Work with stakeholders, architects and product ownership to define business needs and provide analysis.Interface with project partners as development lead to translate business needs into application specific initiatives.Develop, maintain and document protocols for installation, configuration, development, deployment, documentation and control mechanisms.Build a team to support the Hybris application and provide continued support and development.Be part of a team of 5-6 applications engineers working together to create customer solutions integrating software and hardware.Requirements:Deep experience in application support, system administration, and troubleshooting.Leadership experience in technology-driven process improvements and strategic initiatives.Strong knowledge of IT operations, cybersecurity, and compliance regulations.Excellent analytical, strategic thinking, and leadership abilities.Advanced degree in Computer Science, Information Technology, or related field.8+ years of experience in application support, with significant expertise in managing complex IT environments.Certifications in ITIL, cloud computing, or cybersecurity are highly desirable.Proven ability to lead cross-functional teams and communicate effectively with stakeholders at all levels.