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Job Description
Job Description
• Manage the website's functions, including receiving orders, order fulfillment, tracking the shipping cycle, and keeping
stock up to date.
• Maintain prompt responses to customers, follow up, and work to resolve issues as soon as possible.
• Provide Direct Customer Support through various channels.
• Develops quality assurance strategies, manage, and set weekly and monthly goals and metrics.
• Gain customers insights and feedback to improve our products as well as drive adaption and retention
• Provide feedback and support to the Customer Care team to ensure that all issues are resolved according to
department SLA & Policy.
• Monitor chats/calls/tickets either live or saved and provide feedback.
• Do the research and come up with suggestions and solutions
• Work closely with the Graphic designing team for website visuals and media and with IT team to resolve any
pertaining issues.
• Tracking orders and shipping cycle.
• Resolving any shipping issues with customers and courier.
• Carries out the processes of Cash on Delivery, approval of Transfer orders, canceling and returning them.
• Pack the product correctly and deliver it to the shipping company.
• Market intelligence activities like stock issues, price variances, and any other related issues.
Requirements• Experience in online sales.
• Pick, back ship cycle knowledge.
• Able to manage and track shipments.
• Good Customer Care experience.
• Good command in English.
• Manage the website's functions, including receiving orders, order fulfillment, tracking the shipping cycle, and keeping
stock up to date.
• Maintain prompt responses to customers, follow up, and work to resolve issues as soon as possible.
• Provide Direct Customer Support through various channels.
• Develops quality assurance strategies, manage, and set weekly and monthly goals and metrics.
• Gain customers insights and feedback to improve our products as well as drive adaption and retention
• Provide feedback and support to the Customer Care team to ensure that all issues are resolved according to
department SLA & Policy.
• Monitor chats/calls/tickets either live or saved and provide feedback.
• Do the research and come up with suggestions and solutions
• Work closely with the Graphic designing team for website visuals and media and with IT team to resolve any
pertaining issues.
• Tracking orders and shipping cycle.
• Resolving any shipping issues with customers and courier.
• Carries out the processes of Cash on Delivery, approval of Transfer orders, canceling and returning them.
• Pack the product correctly and deliver it to the shipping company.
• Market intelligence activities like stock issues, price variances, and any other related issues.
Requirements• Experience in online sales.
• Pick, back ship cycle knowledge.
• Able to manage and track shipments.
• Good Customer Care experience.
• Good command in English.