DEPUTY BOUTIQUE MANAGER OPERATIONS

About us

Since 1847, Cartier represents the reference in luxury and is the symbol of excellence due to its extraordinary know-how, powerful values, and unique creativity. Animated by a “pioneer spirit”, our Maison is recognized as a “dream maker” through a distinctive network all around the world.

The first connection between Cartier and the Middle East and India region was established in 1912. At that time, Jacques Cartier, one of the grandsons of Maison’s founder traveled to the region, seeking artistic inspiration, natural pearls, and strong partnerships.

This journey of Jacques Cartier inspired the Maison. Today, our regional boutiques blend passion, exquisite creations, hospitality, and generosity to create and celebrate memorable moments with our guests.

Each ambassador extends Maison’s legacy built by Jacques Cartier in the Middle East and India.

Do you match this profile?

Act as a close partner to the Boutique Director/Manager and actively participate in the success of your boutique. Your strong experience allows you to lead the operational and administrative topics, enhancing the performance of the back office team. You lead by example and act as a Manager in the absence of the Boutique Manager / Director and other Deputies

What do we expect from you?

1. Boutique operations activities

• Define the yearly action plan for the operational activities of the boutique and oversee the execution throughout the year (back office and administration)
• Define innovative KPIs to optimize operations
• Contribute and participate to the Operations Management community representing your boutique, where you collectively design the retail improvement required to elevate Cartier as a Brand
• Animate the continuous improvement initiative in the boutique

• Financial activities:

• Guarantee the application and reliability of all financial procedures (Petty cash management, bank deposits, cash collection…)
• Act as the warrant of the accuracy of the cash-desk reports

• Stock management:

• Guarantee the application of all stock procedures
• Ensure the optimal model stock at all times
• Ensure efficient daily stock management
• Oversee all inventories (annual counts, cycle counts, and spot counts)

• Other responsibilities:

• Work with the Management team to think of new ways of working in your domain and in our customer journey to reduce the client waiting time, improving the client-facing time and the perception of such time
• Guarantee the application of all boutique procedures
• Responsible for the yearly boutique audit and the security audit
• Propose new ways of working, filing, monitoring, and auditing all procedures to optimize efficiency and thoroughness
• Responsible for all operations related to E-commerce / Omni Channel / New Retail within the boutique
• Act as the warrant of the CSR strategy and application within the boutique
• Oversee the boutique maintenance and daily security

1. Team management & People Development

• Lead a diverse team of BOH executive managed by a BOH Team Leader and manage a team of Boutique Assistants
• Participate in the recruitment of the administrative boutique team members and ensure an efficient integration, induction, and probation
• Create a pipeline of internal and external talents
• Translate, communicate, and motivate the administrative boutique team around the strategy and vision of the Maison
• Evaluate individual performance and identify members with high potential, ensuring a singular and adapted development plan is curated and communicated
• Responsible for the respect of all brand and Maison policies, procedures, and guidelines
• Act as a resourceful Manager in finding solutions and seeking new ways to engage the administrative team in the “New Retail”
• Responsible for creating a Boutique schedule based on commercial needs, and consolidating and communicating all departments, as provided by all other Deputies
• Lead by example contributing to all boutique shifts, including morning, evening, or weekend shifts
• Act as an inclusive leader to ensure every team member is respected and has a voice

1. Boutique Singularity

• Participate in the definition of the boutique strategy and vision hand in hand with the Boutique Director/Manager
• Guarantee the implementation of the boutique action plans, realizing regular monitoring
• Act as a resourceful Manager in finding new concepts, animations, and activations to anchor the boutique as a retail reference
• Understand and anticipate future trends in the luxury industry

Skills

• Entrepreneurial mindset with strong proactivity and creativity
• Excellent analytical skills and understanding of retail productivity levers
• Strong leadership and managerial skills to organize, animate and grow a large team with genuine values of inclusivity and trust
• Results-oriented
• Ability to take initiatives