Premier Support Manager - (Qatari Nationals Only)

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If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The job holder supports Wealth RMs and Head of Wealth Distribution to increase the effectiveness and quality of needs fulfilled for target clients.

In this role, you will:

·Maintain the highest standards of customer service both internal and External.

·Centrally managing deals input in ISS, sales booking, commission credit to respective branches and ensure that deals are placed on time to avoid delays and errors which could lead to bank loss and customers complaints.

·Effectively correspond with central ops, group offices & third-party providers for timely execution of investments.

·Responsible for building the relationship with existing clients by anticipating and addressing service needs. This involves advising and checking redemption documents and advising customers about the redemption process, dealing dates and expected date of payment.

·Effectively manage the annual review process so that losses are minimized. Maintain records of all contact made with the customers. To proactively develop and implement communications activities which will result in new income generating relationships.

·Maintaining call back to client information about investment due for maturity creating opportunities for advisors to meet with clients for reinvestment.

·Timely reporting of any operational risk loss and ensuring operational risk and losses are considered when executing their day-to-day responsibilities.

·To maintain HSBC Internal control standards, including the timelyimplementation of internal and external audit points together with any issues raised by external regulators.