Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differencesYou will be working as Order Handling Specialist, will be part of Electrification Business Area for Distribution Solutions division based in Doha, Qatar. In this role you will be responsible to provide customer support, including technical support, order and payment-related assistance to achieve target levels of service quality, operational efficiency and customer satisfaction.Your responsibilitiesImplementing customer support strategy to increase operational excellence and customer satisfaction in the sales processSupporting achievement of established targets by overseeing progress and implementing improvement actions as neededFocusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery and Net Promoter Score (NPS)Processing orders by coordinating with sales, product marketing, logistics and other internal teams to ensure that customers receive accurate and timely delivery of productsActing as the first port of call for customers’ queries and orders and ensuring the resolution of customer issuesEnsuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etcSupporting the sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication toolsImplementing and maintaining customer support processes and sharing functional best practices and lessons learned across the organizationYour backgroundBachelor’s degree in Engineering Minimum 2 years’ experience Experience in budget and performance management, data analysis and reporting, project management, customer satisfaction, inventory management and control, logistics, order handling and fulfillmentResource Management & Capacity PlanningFluency in English language is mandatoryBenefitsRetirement planMore about usABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services.Work model: on site91300449