Application Specialist, Clinical Laboratory

We are currently hiring Application Specialist to be based out of our Dubai office but who is willing and prepared to travel throughout the Middle East, particularly to Saudi Arabia where many of our key, current and prospective customers are based.InterSystems TrakCare Lab is an advanced and proven LIMS that enables you to meet all the major demands of modern clinical laboratories. With its sophisticated functionality for all of the specialized departments within a lab (including Hematology, Biochemistry, Blood Transfusion, Endocrinology, Microbiology, Cytology, Immunology, Histopathology, Serology, Virology, and Toxicology), TrakCare Lab delivers the benefits you would expect from a best-in-class LIMS: accurate results reporting, improved laboratory efficiency, better business management, and greater customer satisfaction.Playing a lead role in the implementation of the TrakCare lab solution , the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.The Applications Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.EssentialExcellent communication skills and experience of conducting customer training, workshops and/or presentationsExcellent consultative skills ability to articulate and communicate ideasExperience interacting directly with customers, including clinicians, and confidently delivering strong messagingAt least 3 years’ experience working in healthcare and a good understanding of administrative and/or clinical processesExperience implementing software solutionsExperience contributing to a multi-disciplined teamExperience with writing functional documentsExperience of business process mappingKnowledge of Information SystemsProficiency in EnglishUniversity degree in ScienceClinical specialty- LabDesirableExperience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businessesExperience with EMR systemsExposure to IT services in a customer-facing settingPrevious experience as an Application or Configuration SpecialistPrevious experience of change managementGood computer skillsExperience conducting software testingAbout InterSystemsEstablished in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.