Job DescriptionCompany DescriptionSofitel Al Hamra Beach ResortJob DescriptionGreet all arriving and departing guests by name.Communicate guest preferences to relevant departments and co-workers.Receive and respond to all guest concerns, comments or complaints with discretion and urgency.Introduce guests to the receptionist/therapist, if an advisor is not available, advise all incoming guests of spa procedures, special instructions, additional available treatments and services.Maintain positive guest relations at all times, including in-house guests, day guests and telephone enquiries.Ensure that all the standards of guest service are as set in the spa training manual and conducted as per the standard operating procedures.