Solutions Engineer, Pre-Sales

The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets.Working at SambaNovaSambaNova’s mission is to be the number 1 platform for business AI. We are a full-stack provider of AI-specific chips, software, and models that come together to help every organization accelerate their AI journey.This role presents a unique opportunity to shape the future of AI and the value it can unlock across every aspect of an organization’s business and operations, including attracting and connecting cutting edge enterprises keen on transforming their businesses through the power of generative AI with the most comprehensive and powerful full-stack solution on the market.Job DescriptionSambaNova is hiring a pre-sales Solutions Engineer (a.k.a. Sales Engineer or Customer Engineer) who will be responsible for the success of specific prospects as they discover and evaluate solutions with SambaNova Systems. You will work with sales and prospect stakeholders to make sure everything involving their technical evaluation and buying experience goes smoothly.The ideal candidate will have extensive, hands-on experience in solution architecture, prototype development, and managing technical customer relationships in enterprise. They will have experience in system design and software technologies paired with strong relationship and collaborative skills to engage with others as demonstrated by the qualities below:Experience with AI/ML market, customer needs, and technologiesExpertise with system engineering conceptsExperience with both hardware and software technologiesHands-on technical deployment skillsSuperior analytical and problem-solving skillsExceptional customer relationship skillsTeam-oriented and collaborative by natureAbility to address multiple internal and external stakeholders clearly and conciselyAbility to manage multiple tasks with competing prioritiesThis individual will be responsible for:Building and maintaining technical relationships with prospective clientsBecoming an expert in SambaNova Products and keeping up to date on industry trends in AI/ML Translate business cases and requirements into appropriate technical solutions Technical discovery, qualification, and impact quantification. Aid prospective clients in understanding the benefits and path to adoption of SambaNova SystemsDeveloping and delivering compelling demos and technical presentations Designing, managing, and executing prototype/PoC development and driving prospective clients to a “technical win”Acting as the voice of the field back to product and engineering teamsTravel to customers and trade shows as requiredRequirements:Bachelors in Computer Science, Data Engineering, or related fields or equivalent experienceFluent in English and Arabic Minimum of 5 years of customer-facing experience. Strong preference for AI/ML focusedAbility to travel up to 50% nationally and internationallyWillingness to support a global business, requiring flexibility in working hoursHands-on experience with AI/ML model development, evaluation, and optimizationPython and PyTorch experience for a minimum of 2 yearsBasic Linux system administration and maintenanceExperience with MLOps platforms/capabilitiesExperience with API-driven integration and solution designExperience with system engineering and architectureExperience working with enterprise customers in pre-sales motionsA take-charge attitude with a desire to own the success of the prospect’s technical buying experience and willingness to partner with sales staff in message crafting and delivery. A team player who demonstrates humility and a desire to collaborate with teammates around the world to design better customer solutions and experiencesPreferred Qualifications:Experience working in a high-growth startupA team player who demonstrates humilityAction-oriented with a focus on speed & resultsAbility to thrive in a no-boundaries culture & make an impact on innovationA current or lapsed Solution Architect or Enterprise Architect certification from any providerFamiliarity with server system deployment concerns/requirements in data centersBenefits Summary For US-Based Full-Time Direct Employment Positions(The Recruiter will provide benefit details for non-US-based roles)SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more.Submission GuidelinesPlease note that in order to be considered an applicant for any position at SambaNova Systems, you must submit an application form for each position for which you believe you are qualified.If you are a new, recent (within the last two years), or upcoming college graduate and are interested in opportunities with SambaNova Systems, please apply through our university job listings.EEO PolicySambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.