RPA - Consultant

Installing, configuring, and maintaining the UiPath, RPA environment.Designing, implementing, and maintaining the UiPath, RPA infrastructure and its associated components.Ensuring the stability, security, and scalability of the UiPath RPA environment.Providing technical support for UiPath, RPA production issues and troubleshooting.Monitoring the performance of the UiPath, RPA infrastructure and implementing improvements to optimize the system. Collaborating with the development team to implement UiPath, RPA processes and ensuring their successful deployment.Managing the software and hardware components of the UiPath, RPA environment.Creating and maintaining detailed documentation of the UiPath, RPA infrastructure and its associated components.Participating in disaster recovery and business continuity planning and testing.Keeping up to date with the latest developments in UiPath, RPA and related technologies.Troubleshooting technical issues related to UiPath, RPA software.Responding to customer inquiries via email, phone, or chatProviding guidance and assistance to customers to help them effectively use UiPath, RPA software.Escalating complex issues to senior support or development teams as neededCollaborating with cross-functional teams to resolve customer issues.Maintaining detailed documentation of customer interactions and issue resolution stepsStaying up to date with the latest UiPath, RPA products and technologies. Communicate with the business unit and the transformation team to study the proposed automation of a manual process in detail.Create Specification Requirement Document with thorough understanding of the process from BRD and meetings with the business team.Interact with various sections of the IT team for access provisioning, DBA related requirements, web service requirements, possible changes in the UI etc. to get the automation done more efficiently.Develop, test, and deploy the process with complete documentation.Manage SQA, Audit, InfoSec & Operational Risk review of RPA processes. Completing the automations end to end throughout the different phases of development and deployment bringing in major savings and staff optimization without the luxury of a team.Involved in every aspect of an RPA project - Designing the solution and picking the right approach for the entire project lifecycle, timeline estimation, development adhering to best programming practices, thorough testing, deployment, and support. Also acquired hands-on experience in a variety of tools and technologies like Power Apps, SharePoint, Microsoft Syntex etc.