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Job Description
Company Description
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values.
Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city.
The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting.
Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.
Job Description
Process all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Raffles Standards
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Page staff member when requested
Abide by principles of guest privacy
Handle guests requests promptly and report complaints to the Telephone Supervisor
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotel’s fire, life and safety system
Adhere to OH&S policies and procedures
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
Secondary Education or relevant qualifications in Hotel Management.
Minimum 1 year relevant experience preferably in a four or five star hotel
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values.
Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city.
The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting.
Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.
Job Description
Process all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Raffles Standards
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Page staff member when requested
Abide by principles of guest privacy
Handle guests requests promptly and report complaints to the Telephone Supervisor
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotel’s fire, life and safety system
Adhere to OH&S policies and procedures
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
Secondary Education or relevant qualifications in Hotel Management.
Minimum 1 year relevant experience preferably in a four or five star hotel
Job Requirements
Qualifications
Written and verbal communication skills in English
Able to develop rapport with Colleagues and Management staff
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
Written and verbal communication skills in English
Able to develop rapport with Colleagues and Management staff
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
