Purpose Of The RoleProvides consultative customer support services to clients via multiple channelsMain ResponsibilitiesCreates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares Escalates more complex problems to more experienced staff Assignments include both routine and non-routine workQualificationsExperience & education: ExperienceHigh School diploma 2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor Knowledge, Skills And Abilities (KSAs)Strong verbal and written communication skills Good travel industry knowledge Skilled in GDS and other booking tools used by CWT