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Call Center Agent

GlobeMed Egypt
Maadi, Cairo
Posted 3 months ago
123Applicants for7 open positions
  • 108Viewed
  • 21In Consideration
  • 86Not Selected
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Job Details

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Job Description

  • Receiving inbound calls for customer's inquiries
  • Understand and respond to customer needs and issues over the phone.
  • Assist, advise and provide solutions to customers
  • Maintaining a professional attitude
  • Comply with the work standards and processes
  • Meeting set monthly KPIs.
  • Work individually and as a part of a team.
  • Accountability for pending cases until resolved.
  • Creating CRM complaints and report any problematic issue.
  • Share knowledge with colleagues and follow up with the concerned departments to close pending issues.
  • Ensure a high level of customer's satisfaction

Job Requirements

  • Very good command of the English language.
  • Experience in the #call_center/customer service at least 6 months.
  • Previous experience in Medical insurance industry is a Plus
  • Punctual, people-oriented and problem-solving skills
  • Discipline & strict compliance with policies & procedures.
  • Ability to learn, seek knowledge, and self-development.
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Ability to work on 24 hours shift basis (flexibility for #overnight shifts for #males is required)
  • Proficiency in using MS Office application.

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