Quality Control Specialist for Telesales Queue
Engosoft -
Nasr City, CairoPosted 3 years ago49Applicants for5 open positions
- 15Viewed
- 4In Consideration
- 0Not Selected
Job Details
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Job Description
- Monitor and mentor employee’s performance with all methods (side by side or remotely)
- Ensure the alignment of the benchmarks, SLAs, policies, and procedures.
- Work closely with the operation department and other supporting functions.
- Tailor, and enhance controls for every process or campaign ongoing.
- Create and Identify the KPIs for the processes.
- Deliver the proper coaching for the employees based on the performance or the incidents.
Job Requirements
- Minimum 2 years of experience in call center or telesales
- Males Only.
- Military Service: finished.
- Cairo Residence.
- Maximum age 35.
