Job Details
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Job Description
Lead Generation & Prospecting:
- Contact potential clients through outbound calls using provided lead lists, online inquiries, and referrals.
- Identify and qualify leads by determining the prospect's needs, budget, and interest in purchasing or renting real estate properties.
- Research and identify new prospects within the target market, leveraging databases, social media, and other platforms.
Property Promotion:
- Present and explain the features, benefits, and value of properties to prospective clients.
- Provide detailed information on available real estate properties (e.g., residential, commercial, rental units) including pricing, availability, and location.
- Schedule property viewings or meetings with clients to further promote properties.
Customer Relationship Management:
- Build and maintain strong relationships with potential and existing clients by providing exceptional customer service.
- Follow up with prospects who have shown interest in properties to answer questions, address concerns, and encourage them to move forward in the sales process.
- Maintain accurate records of all client interactions in the CRM system, ensuring up-to-date information on lead status and communications.
Sales Conversion:
- Close sales by guiding prospects through the process and helping them make decisions to purchase or lease properties.
- Meet or exceed sales targets and performance metrics established by the company.
- Overcome objections and resolve issues related to the sales process or properties to ensure a smooth transaction.
Market Knowledge:
- Stay informed about current real estate market trends, property prices, and developments in the local area.
- Keep up-to-date with the company’s property portfolio, including any new listings, promotions, or changes in availability.
Collaboration & Reporting:
- Collaborate with the sales team and other departments (e.g., marketing, customer service) to ensure a seamless sales process.
- Report daily, weekly, and monthly on sales activities, lead conversions, and progress toward goals.
- Share feedback on customer preferences and market trends to help shape future sales strategies.
Customer Service:
- Provide top-tier customer service to prospective buyers and tenants by answering questions, providing solutions, and ensuring satisfaction throughout the sales process.
- Address any concerns or complaints promptly and professionally, ensuring a positive customer experience.
Administrative Duties:
- Maintain accurate records of all sales calls, lead details, and customer interactions.
- Ensure that all required documentation and forms are completed in a timely manner for processing sales.
Job Requirements
- Education: High school diploma or equivalent; a degree in Business, Marketing, or Real Estate is a plus.
- Experience: Proven experience in telesales, telemarketing, or a customer service role, preferably in real estate or sales.
- Skills:
- Strong verbal communication and persuasion skills.
- Ability to build rapport quickly with customers and tailor sales pitches to their needs.
- Excellent listening skills and the ability to address client concerns effectively.
- Strong organizational skills with attention to detail.
- Familiarity with CRM software and Microsoft Office Suite (Word, Excel, Outlook).