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Senior Telesales Agent

Diamond Real Estate Comp...
Mohandessin, Giza

Senior Telesales Agent

Mohandessin, GizaPosted 1 month ago
12Applicants for1 open position
  • 11Viewed
  • 2In Consideration
  • 9Not Selected

Job Details

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Job Description

Lead Generation & Prospecting:

  • Contact potential clients through outbound calls using provided lead lists, online inquiries, and referrals.
  • Identify and qualify leads by determining the prospect's needs, budget, and interest in purchasing or renting real estate properties.
  • Research and identify new prospects within the target market, leveraging databases, social media, and other platforms.

Property Promotion:

  • Present and explain the features, benefits, and value of properties to prospective clients.
  • Provide detailed information on available real estate properties (e.g., residential, commercial, rental units) including pricing, availability, and location.
  • Schedule property viewings or meetings with clients to further promote properties.

Customer Relationship Management:

  • Build and maintain strong relationships with potential and existing clients by providing exceptional customer service.
  • Follow up with prospects who have shown interest in properties to answer questions, address concerns, and encourage them to move forward in the sales process.
  • Maintain accurate records of all client interactions in the CRM system, ensuring up-to-date information on lead status and communications.

Sales Conversion:

  • Close sales by guiding prospects through the process and helping them make decisions to purchase or lease properties.
  • Meet or exceed sales targets and performance metrics established by the company.
  • Overcome objections and resolve issues related to the sales process or properties to ensure a smooth transaction.

Market Knowledge:

  • Stay informed about current real estate market trends, property prices, and developments in the local area.
  • Keep up-to-date with the company’s property portfolio, including any new listings, promotions, or changes in availability.

Collaboration & Reporting:

  • Collaborate with the sales team and other departments (e.g., marketing, customer service) to ensure a seamless sales process.
  • Report daily, weekly, and monthly on sales activities, lead conversions, and progress toward goals.
  • Share feedback on customer preferences and market trends to help shape future sales strategies.

Customer Service:

  • Provide top-tier customer service to prospective buyers and tenants by answering questions, providing solutions, and ensuring satisfaction throughout the sales process.
  • Address any concerns or complaints promptly and professionally, ensuring a positive customer experience.

Administrative Duties:

  • Maintain accurate records of all sales calls, lead details, and customer interactions.
  • Ensure that all required documentation and forms are completed in a timely manner for processing sales.

Job Requirements

  • Education: High school diploma or equivalent; a degree in Business, Marketing, or Real Estate is a plus.
  • Experience: Proven experience in telesales, telemarketing, or a customer service role, preferably in real estate or sales.
  • Skills:
    • Strong verbal communication and persuasion skills.
    • Ability to build rapport quickly with customers and tailor sales pitches to their needs.
    • Excellent listening skills and the ability to address client concerns effectively.
    • Strong organizational skills with attention to detail.
    • Familiarity with CRM software and Microsoft Office Suite (Word, Excel, Outlook).

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