Receptionist Job Description

- Position: Hotel Receptionist

- Key Responsibilities:

We are seeking a friendly, attentive, and customer-focused individual to join our team as a Hotel Receptionist.

Customer Guidance and Support

o Greet and welcome guests with a warm and professional demeanor upon arrival and handle their different inquiries and complaints.

o Efficiently check guests in and out, ensuring accuracy in billing and reservation details.

o Provide information on hotel amenities, services, and local attractions, assisting guests in making reservations or travel plans.

o Operate the front desk system and manage reservations effectively.

o Coordinate with housekeeping and maintenance to ensure rooms are prepared and guest needs are met.

Required Qualifications:

• Age between 20 to 45 years.

• Men need to have finished military service.

• Strong communication skills in a polite and professional manner.

• Good computer skills and knowledge of Microsoft Office.

• Strong organizational and multitasking abilities.

• Fluency in Japanese and conversational English.

Airport Counter Job Description

- Position: Airport Counter Staff

- Key Responsibilities:

We are looking for courteous, efficient, and customer-oriented individuals to join our team as Airport Counter Staff.

o Greet passengers warmly and assist with the check-in process, verifying tickets, travel documents, and baggage as well as resolve passenger issues.

o Provide flight information, answer inquiries, and assist with any special requests or accommodations.

o Manage check-in counters, issue boarding passes, and monitor baggage allowances.

o Ensure compliance with airline and airport regulations for safety and security.

Required Qualifications:

• Age between 20 to 45 years.

• Men need to have finished military service.

• Strong communication skills in a polite and professional manner.

• Basic computer skills.

• Strong organizational and multitasking abilities.

• Fluency in Japanese and conversational English.

Airport Ground Staff Job Description

- Position: Airport Ground Staff

- Key Responsibilities:

We are seeking motivated, organized, and customer-focused individuals to join our team as Airport Ground Staff. This role is essential in supporting smooth airport operations by assisting passengers, handling baggage, and coordinating with

various airport departments. Ideal candidates are service-oriented, detail-minded, and thrive in a fast-paced, dynamic environment.

o Ensure timely and organized boarding and deplaning of passenger.

o Manage baggage handling, including tagging, loading, unloading, and tracking lost luggage.

o Assist passengers with directions, information, and special assistance needs, ensuring a welcoming airport experience.

o Coordinate with flight crew, maintenance teams, and ground handling services to ensure on-time flight departures.

o Operate equipment such as baggage trolleys and ground service vehicles as required.

Required Qualifications:

• Age between 20 to 45 years.

• Men need to have finished military service.

• Strong communication skills in a polite and professional manner.

• Strong multitasking abilities and the ability to remain calm under pressure.

• Strong organizational and multitasking abilities.

• Ability for basic Japanese conversation (additional language skills such as English for international tourists are a plus).

Airport Guidance Officer

- Position: Airport Guidance Officer

- Key Responsibilities:

1. Customer Guidance and Support

o Guide travellers to various facility areas, such as check-in counters, bus stops, and taxi stands.

o Assist and organize the customers boarding the bus.

o Provide relevant information and answer any inquiries to support the customer experience.

2. Luggage Handling Assistance

o Transport customers' luggage in the bus

o Ensure accurate luggage handling to prevent loss or damage to customer belongings.

3. Safety Protocols

o Take appropriate safety measures during luggage loading and unloading to ensure customer safety.

*Opportunities for promotion also available after a period of time

Required Qualifications:

• Age between 20 to 45 years.

• Men need to have finished military service.

• Physical ability to carry and handle luggage.

• Strong communication skills in a polite and professional manner.

• Ability for basic Japanese conversation (additional language skills such as English for international tourists are a plus).