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Intune Support Engineer with German/French language

Microsoft
Cairo, Egypt
Posted 4 years ago
57People have clicked1 open position
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Job Details

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Job Description

  • Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in Microsoft products.
  • As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
  • Responsible for managing the relationship with these customers and thoroughly documenting their cases.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  • Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.

Job Requirements

  • Good Communication Skills - spoken and written English and German or French or Italian
  • Excellent customer service skills and customer focused attitude.
  • Three or more years’ experience in systems deployment/admin, network operations, software support or IT Consulting,
  • Effective learning skills and the ability to learn on the go.
  • Strong problem-solving skills includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
  • Genuine passion for technology and desire and aptitude to increase technical skill level required.
  • Strong knowledge of: any Windows OS, Mobile device OS, Client/Server knowledge, understanding of Cloud services
  • Nice to have would include: Exchange, SCCM, Mobile device configuration and app deployment, Cloud products like Azure, Office 365, other Mobile device management tools and programming knowledge
  • Recent work experience in a customer facing support role
  • Excellent written and oral communication skills
  • Cultural sensitivity
  • Experience of building relationships with customers
  • Ability to build the trust of a community
  • Self-motivation and an ability to use initiative
  • Flexibility and ability to adapt to ambiguous and changing situations

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