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Job Description
- Develop and Support all KPIs needed to effectively monitor all IT services availability and performance.
- Ensure smooth transition of new services and solutions from design to operations in a ready to operate state satisfying the necessary operational and quality requirements
- Define and maintain key metrics and performance indicators related to the performance of IT services running a framework for service performance measurement, monitoring, analysis ,restoration and improvement.
Job Requirements
- BS in Telecommunications & Electronics Engineering or equivalent.
- Minimum 0 to 2 years IT Experience.
- Area of experience: Development & Support
- Very Good Computer skills, Advanced MS excel is required.
- Good in Arabic & English (Reading, Writing & Oral).
- Good Critical thinking, analytical and communication skills.
Qualifications Desirable
- Good communication skills.
- Good organization skills to manage multiple timelines and complete tasks quickly
- Computer engineer is a plus.
- Experience in using development tools
Experience Essential
- Knowledge in IT Integration and different development tools including Java and C#
- Good presentation skills, communication and cooperation with different teams.
- IT systems Design & Implementation skills.