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Job Description
Job Description/duties/responsibilities
- Leading ICT governance team members and providing guidance and facilities to them
- Follow up and review team activities
- Development and compliance assurance with IT Governance Framework, policies and procedures within enterprise environment
- Risk management within enterprise environment
- Management and updating of IT service catalog
- Administrating ITSM platform
- Planning and Management of security awareness activities
- Planning and management of external audits and ensuring compliance
- Managing budgets and vendors related activities
- Assuring always updated on areas of interest for role
Job Requirements
Education:
- Bachelor's degree in a related field (IT, Engineering, Business major)
Experience:
- From 3 to 5 Years of experience
- Experience with IT technologies, operations, software and hardware
- Business operations knowledge
- Experience working in an enterprise environment with multiple stakeholders
Skills:
- Applying and measuring metrics according to IT standard frameworks like: ITIL, COBIT
- Skilled in developing and implementing GRC strategies, risk management and compliance.
- Skilled in developing IT performance metrics and reporting
- Skilled in policy development and implementation
- Skilled in auditing and compliance practices
- Excel and data analysis
Soft Skills:
- Emotional Intelligence: Empathize with team members, manage conflicts, and build strong relationships.
- Delegation: Assign tasks effectively, empower team members, and monitor progress.
- Problem-solving: Analyze issues, involve team members, and implement solutions.
- Adaptability: Adjust plans, priorities, and approaches as needed.
- Motivation: Inspire and motivate team members to achieve goals.
- Feedback: Provide constructive feedback, recognize achievements, and address areas for improvement.
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