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Job Description
Job Purpose:
We are looking for a reliable Logistics specialist to be responsible for the overall order fulfillment and supply chain management of our online store.
The goal is to execute the entire order cycle from vendor to customer.
Shipments and Deliveries Logistics
- Execute a logistics plan to move products and packages to reach destinations as fast as possible.
- Manage daily routes of shipments and deliveries, and track the progress to ensure delivery on time.
- Conduct a cost analysis of several shipping companies in order to select one that is cost-efficient and able to handle the shipment loads.
- Direct, optimize and coordinate full order cycle
Ensure Client Satisfaction
- Review, analyze and make recommendations on improvement opportunities in each service lifecycle phase
- Understand the core issues affecting the customer’s satisfaction and work with the relevant teams to resolve them
- Monitor customer’s satisfaction and contractual compliance for our clients
- Responds to customer orders queries in line with standards set and agreed response times
- Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required
- Collate useful qualitative feedback from customer orders and share with the relevant team to assist in product development and adoption of improved practices
Financial and Reporting
- Identify opportunities to minimize cost and/or increase sales/revenue
- Issue shipping cost reports
- Analyze and report the monthly data such as ( number of shipments, type of shipments, success rate, etc..)
Job Requirements
- Minimum of 2-3 years of experience
- 4-year University degree or equivalent experience
- Highly motivated and driven self-starter with a history of achievement in personal and work goals
- Excellent relationship building skills with a strong sense of curiosity. Possesses an innate ability to extract information and business requirement from prospects
- Tremendous time management and organization skills; Detail-oriented and thorough
- High degree of persistence and follow-up
- Positive and energetic phone skills and excellent listening skills
- Excellent written & verbal communication skills
- Strong problem-solving and analytical skills
- Ability to quickly understand and demonstrate technology and business value propositions
- The desire to work in a high-energy, fast-paced, team environment
- Savvy using software tools and systems (MS Office, Social Media, sales or marketing automation, other)
