Job Details
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Job Description
Main Duties :
- Make onboarding calls to GoodsMart Subscribers (on how the service works)
- Address clients' needs, complaints, or other issues with products or services
- Engage in active listening with callers, confirming or clarifying information
- Build lasting relationships with clients and other call center team members based on trust and reliability
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
- Make recommendations for products or services that may better suit client needs
- Adhere to all company policies and procedures
Work Conditions:
- Rotational shifts: 2 shifts from 7:00 AM & 01:00 PM (9 hours/shift)
- 2 days off (Rotational)
- Working from home (up to 2 days)
GoodsMart is The smartest and easiest online household shopping experience with unattended delivery.
To know more about GoodsMart and the work environment please check this cool video: https://vimeo.com/513765645
Job Requirements
- Fresh grads are welcome to apply
- Fluent in English
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