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Job Description
- Establish and maintain strong, strategic relationships with key IT vendors and service providers.
- Negotiate and manage vendor contracts, SLAs, and performance metrics in collaboration with Legal and Procurement teams.
- Monitor and evaluate vendor performance through KPIs, audits, and service reviews.
- Manage vendor risk, compliance, and ensure adherence to information security and data privacy standards.
- Lead end-to-end IT procurement processes for hardware, software, SaaS, cloud services, and consulting engagements.
- Develop sourcing strategies aligned with IT roadmaps, working closely with solution architects and business analysts.
- Ensure competitive pricing, cost savings, and value delivery through procurement best practices and supplier consolidation.
- Drive continuous improvement and innovation initiatives with strategic vendors.
- Develop and manage the IT vendor financial plan, including budgeting, forecasting, cost tracking, and variance analysis.
- Work with Finance to align vendor spend with the IT budget and organizational financial goals.
- Analyze and report on IT spend across vendors and service categories, identifying opportunities for optimization.
- Monitor and report total cost of ownership (TCO), ROI, and contract compliance.
- Act as the primary point of contact for internal stakeholders regarding vendor-related queries, issues, or escalations.
- Partner with IT leaders and project managers to understand service needs and ensure vendor support aligns with program objectives.
- Provide strategic insights and vendor analysis to assist in technology planning and investment decisions.
Job Requirements
Education:
- Bachelor’s degree in Information Technology, Business Administration, Finance, or a related field (Master’s degree or MBA is a plus).
- Relevant certifications preferred (e.g., ITIL, PMP, CIPS, Certified Technology Procurement Manager (CTPM), or equivalent).
Experience:
- +4 years of experience in IT vendor management, IT procurement, or IT financial management roles.
- Demonstrated experience managing complex vendor relationships in a multi-vendor IT environment.
- Proven success in negotiating IT contracts and managing service level agreements.
- Solid understanding of IT categories such as infrastructure, software licensing, SaaS, and cloud services.
- Technical Skills:
- Strong working knowledge of procurement systems and contract management tools (e.g., SAP Ariba, Coupa, ServiceNow, Oracle).
- Advanced skills in Microsoft Excel, Power BI (or similar) for financial reporting and vendor analysis.
- Familiarity with IT service delivery models (on-premise, cloud, hybrid) and associated cost structures.
Soft Skills:
- Excellent negotiation, influencing, and communication skills.
- Strong analytical and problem-solving capabilities.
- Strategic thinking with the ability to drive alignment between business needs and vendor capabilities.
- High attention to detail, organization, and the ability to manage multiple priorities.
- Stakeholder engagement and relationship-building expertise.
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