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Front Desk Receptionist

Remal Group L.L.C. - Wadi Alnatrun, Beheira

Front Desk Receptionist

Remal Group L.L.C. - Wadi Alnatrun, BeheiraPosted 25 days ago
13Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Checking guests in and out.
  • Receiving and managing reservations made online and telephonically.
  • Verifying guests' payment methods during check-in.
  • Assigning rooms to guests and informing them of any specials offered by the hotel.
  • Organizing transport services for guests at their request.
  • Providing guests with information about the hotel.
  • Keeping abreast of attractions that may be of interest to guests.
  • Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
  • Informing customers about payment methods and verifying their Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Performing all check-in and check-out tasks
  • Managing online and phone reservations

Job Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role 
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor Air BnB
  • Excellent Customer service attitude 
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
  • Fluency in English
  • Knowledge of other languages is a big plus
  • Understanding of all hotel management 
  • Excellent knowledge of MS Office and management software's
  • 1-3  years of experience 
  • Excellent customer service skills 
  • Great decision making and problems solving skills

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