Operations Manager - Freight Forwarding - Alexandria

-
Alexandria, EgyptPosted 4 years ago

103Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Proactively manage daily freight forwarding activities of the company to include all sea, air, road operations import/export process and warehousing.
Handling operations, daily follow up with Carrier/Agents for shipments arrival date.
Follow up shipping instructions and coordinate shipments with Customers.
Prepare shipping instructions and coordinate shipments with shipping lines.
Send arrival notice to customers.
Follow up with clients
Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs
Dealing with shippers/consignees requirements
Dealing with truckers and customs clearance brokers
Dealing with agents worldwide
Explore new fields of business
Handling invoices with clients and accounting department
Maintaining good relations with shipping Lines
Develops people to their highest potential through necessary training and performance management
Responsible for ensuring cross training for all positions is complete and documented
Maintaining customers focus on all times and answers to customers’ inquiries using the standards guidelines
Taking ownership of complaint and queries and proactively following through to resolution
Perform various customer service activities, including upselling

Strong experience and knowledge on all modes of delivery such as trucking, airline, shipping
Managerial skills, problem-solving, Leadership, Customer Service, Planning & Organizing, Negotiation skills.
Excellent computer skills, advanced office applications.
Excellent English skills.
Experienced with handling general cargo shipments and all related issues
Have the ability to handle issues with any partner in this business (shipping line, cargo owners, brokers and involved authority).
Able to find new clients and have the skills to communicate with them.