Customer Care Pharmacist (Chain Pharmacies) - ERX

Provide quality, efficient and non-judgmental telephone customer service to patients.

Maintains the agreed-on average handling time as defined by Contact Center Management guidelines to ensure ease of accessibility and maintain the agreed-on SL.

Updates the existing database with changes and the status of each patient whenever required and completes call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee to make the right decisions.