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Job Description
- Serve as the first point of contact for Team Members seeking technical assistance and respond to queries in a timely manner.
- Troubleshoot, diagnose, and resolve technical issues related to hardware, software, networks (LAN/WAN), or any other systems.
- Set up computers for Team member'smembers use, and ensure proper installation of cables, operating systems, and/or appropriate software, and give permissions to appropriate users for application usage.
- Oversee the performance of computer systems and perform random checks to maintain smooth computer operation.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions. 6. Coordinate with the vendors and other functional departments to fix day to day IT issues to ensure stable operations.
- Escalate unresolved issues to the next level of support.
- Develop a detailed log of events and issues and their resolution status, and report on it as required.
- Maintain technical documentation and service catalog on the installation of software, a configuration of hardware, and problem troubleshooting.
- Identify and suggest possible improvements in procedures.
Job Requirements
Academic
- Bachelor’s degree in IT, Computer Science, or similar relevant discipline.
Experience
- 2 - 3 years of experience in a similar position.
- System administration experience including 1. End-user computer management (OS, Software installations, troubleshooting) 2. Server management 3. Network management and troubleshooting (routers, switches, data centers).
- Very Good command of the English Language.
- Proficient user of Office 365 Apps.
- Cloud solutions awareness.
