Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:
Job Description
Application support:
- Ensure customer is stable, secured and fully operational
- Coordinate incident management bug fixing processes
- Support managing application maintenance agency
- Monitor platform performance
- Coordinate ticketing systems and monitor resolution times
- Cooperate with 3rd parties to optimize problem solving processes
- Actively participate in incident management process, ensure incidents are documented and root cause analyses provided
- Prepare executive reports for applications support.
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Job Requirements
- Education:
- BSc Degree
- Experience:
- 2 Years of Experience (it can be less)
- E-commerce/IT support or project management
- Computer Skills:
- MS Office
- Ticketing systems (e.g. Jira)
- Familiar with monitoring tools like Newrelic
- Familiar with SQL, PHP myadmin and RDBMS
- Familiar with version control - Preferably GIT
- Familiar with CMS (Wordpress , Joomla)
- Languages:
- English
- Arabic
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