Reservation Agent
Downtown, Cairo
Reservation Agent
Downtown, CairoPosted 19 days ago49Applicants for1 open position
- 19Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
- Manage reservations and guest communications through multiple channels including Airbnb, Booking.com, direct email, corporate accounts, phone calls, WhatsApp, and brokers.
- Handle inquiries, reservations, modifications, cancellations, and guest support efficiently.
- Ensure every reservation is accurately entered and updated in the PMS.
- Act as a single point of contact for guests during the reservation process, ensuring a smooth and professional experience.
- Monitor and respond to all channels proactively, aiming for real-time responses.
- Coordinate between projects remotely and ensure seamless communication with on-site staff.
- Identify urgent guest needs and resolve them within the same shift, avoiding task delays across shifts.
- Prepare and deliver daily reports on bookings, issues, and follow-ups.
- Collect payments from guests based on project-specific guidelines and reservation dates, ensuring the correct method (cash, online transfer, credit card, etc.) is communicated and applied.
- Accurately process, record, and report all financial transactions related to reservations.
- Create and send timely and accurate quotations to partners, brokers, and corporate clients, following the deals and contracts set by the Sales Department.
Job Requirements
- Proven experience as a Reservation Agent, Front Desk Agent, or similar role, preferably with multi-channel booking experience.
- Strong organizational and multitasking skills; ability to manage several properties remotely.
- High responsiveness, accountability, and initiative in handling guest concerns.
- Proficient in using booking platforms (Airbnb, Booking.com), and CRM tools.
- Solid basic knowledge of finance and mathematics to ensure accurate payment processing and reporting.
- Excellent communication skills both written and verbal.
- Fluency in English, Arabic.
- Ability to work flexible shifts including weekends and holidays.
- Customer service certification or hospitality diploma is a plus.
