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Help Desk Engineer

Qsource - Alexandria, Egypt

Help Desk Engineer

Qsource - Alexandria, EgyptPosted 18 days ago
73Applicants for1 open position
  • 37Viewed
  • 1In Consideration
  • 33Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • As 1st line of support, manage applications on a day to day basis to ensure the availability and the effectiveness of the IS applications in the Inventory and Manufacturing domains to meet business needs.
  • Identify, manage and resolve all incidents logged by business through the Call Logging system.
  • Where own resolution is not possible, articulate system incidents and business requirements into technical specifications and log necessary incident and/or enhancement tickets with central development team.
  • Manage and resolve all logged tickets according to internal SLAs and KPIs.
  • Assist in managing internal and external resources.
  • Execute activities to ensure compliance with existing laws, regulations, IS Governance Processes and Internal Control.
  • Participate in projects as decided in the Master Plan.
  • Ensure operational management of projects’ or support dedicated resources.

Job Requirements

  • Graduated from Computer Science or related
  • 2 years' Experience
  • Very Good in MCSA & CCNA.
  • Good to V.Good command in English
  • Good Communication Skills

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