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Job Description
- Monitors, administrates and troubleshoots systems and business applications.
- Performs the roll-out and deployment of new system features and updates.
- Communicate with users through a series of actions to help resolve issues or how to effectively use the system.
- Diagnose and troubleshoot technical issues through analyzing logs, applications, networks, operating systems...etc.
- Providing remote and face-to-face technical support to system users.
- Document and demonstrate solutions by developing documentation, flowcharts, presentations
- Maintaining accurate records of all issues with resolution and contact details.
- Performs regular backups and disaster precautions.
- Make continual improvements to procedures and documentation.
- Delivering the highest level of developer satisfaction
- Overcome developer challenges by crafting better samples, tutorials, and guides Engage with our operations and engineering teams to build, drive and improve our tools and processes
Job Requirements
- Fluent in English is must
- Bachelor of Engineering in Computer science or related fields.
- Excellent interpersonal and communications skills.
- Excellent time management, decision making, prioritization and organization skills.
- Team player. Promotes a spirit of cooperation and teamwork.
- Projects a positive and professional image, via all means of interaction, remote, and face-to-face.
- Proven technical diagnostic and problem-solving skills.
- Good knowledge of CMMI and ITIL framework
- Self-motivated, independent, and high-performance individual, with the ability to learn new technologies and become productive extremely fast
