Remote Customer Support - German - Music Streaming Service (3432)

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are currently seeking experienced Customer Support Representatives who are passionate about providing world-class support.
This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages in German.
Commitment:
25 hours per week (8 hours required over Saturday and/or Sunday)
90 days
Orientation specifics (all times Pacific Standard Time):
Orientation: 3 days, 4 AM - 1 PM
Nesting: 15 days, 4 AM - 1 PM
Production: Daily, 9 AM - 10 PM. At least 8 hours required over Saturday and/or Sunday
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in German and English.

What We Are Looking For:

• Strong experience with inbound messaging support (4-6 inbound messages concurrently)
• Ability to quickly identify any and all issues the customer may have
• Ability to maintain high engagement with both the project and customers
• Someone who wants to help the customer, not just move to the next one
• People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
• Professional/business level proficiency in German and English

Workspace Requirements

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on the phone
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended