IT Solutions Delivery Manager
B.TECH -
Nasr City, CairoPosted 2 years ago258Applicants for1 open position
- 75Viewed
- 0In Consideration
- 53Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Oversee the solutions implementation and delivery of software solutions.
- Define the development and testing best-practices, help the team with the optimization of certain systems
- Design and oversee implementation of end-to-end integrated solutions.
- Lead the service delivery team, manage conflict, and ensure the team's processes and tasks are carried out efficiently.
- Assess customer feedback and using tools to establish, improve, and refine services.
- Build partnerships with the team to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Manage all team efforts as projects. Hence, project management is a main responsibility
- Develop and maintain the relevant technical expertise, software development, programming languages, etc.
- Strategic planning and reporting for business solutions, business enablement, and process improvement initiatives.
- Implement and enforce the security policy/procedures set by the Technology Security Officer
- Implement and enforce the technical policy/procedures set by the Technology Enterprise Architect
- Automate business processes and procedures into technology solutions
- Implement business requirements through the customization of existing solutions, selecting new solutions and/or the development of special solutions.
- Ability to gather, analysis & implement stakeholders' requirements in order to ensure the integration of business processes.
- Design, planning and management of all the existing and new solutions.
- Overall operation of all the teams including defining policies and procedures to be followed by all.
- Define the appropriate service level agreements (SLAs) with the business users regarding time to respond to new business requests and support related activities.
Job Requirements
- B.SC degree in Computer Science/Engineering / ITIL, PMP is plus
- Business solutions (ERP, CRM, POS, PMS, HR, WHM ……)
- Solution Architecture Design
- Strategy Development
- IT Risk Assessment
- Project / Program Management
- Business Process Design and Re-engineering
- Electronic Data Interface
- Strategic Planning and Analysis
- Team Building, Mentoring, and Leadership
- Regulatory Compliance
- IT Governance & audit
- Retail Business Acumen
