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Job Description
- Perform troubleshooting through diagnostic techniques
- Respond to requests for technical assistance in person, via phone, chat or email
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining servers systems, backup and networks
- Responding in a timely manner to service issues and requests
- Testing new technology
- Providing technical support over the phone
- Determine the best solution based on the issue and details provided by employees
- Walk the employees through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
Job Requirements
- BSc/BA in IT, Computer Science or relevant field
- Help desk / Technical support experience is a must
- Preferred certified CCNA -MCSA- Linux - Firewall's at least experience and awareness
- Advanced knowledge in Network Troubleshooting & Microsoft office..
- Problem-solving skills
- Ability to diagnose and resolve basic technical issues
- Excellent Time Management Skills
