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IT Technical Support Specialist

- Nasr City, Cairo

IT Technical Support Specialist

- Nasr City, CairoPosted 28 days ago
158Applicants for1 open position
  • 22Viewed
  • 2In Consideration
  • 15Not Selected

Job Details

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Job Description

  • Field incoming service requests from end users via telephone, e-mail and/or any other channel in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from service desk customers.
  • Prioritize and schedule service requests. Escalate (when required) to the appropriately experienced team.
  • Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the PC level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install anti-virus software.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to service requests. 
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Develop help sheets and frequently asked questions lists for end users.
  • Conform to Environmental, Occupational health and safety management system requirements.

Job Requirements

 

  • BSc .in computer science or any relevant
  • Experience 1-3 years in the same field.
  • Good  in both written and spoken English
  • Good user of MS Windows Excel, Word, PPT, Outlook, and Adobe.
  • Self-directed and highly motivated.
  • Able to work in a fast-paced and deadline-driven environment.
  • Detail-oriented, Organized, dependable and trustworthy.
  • Must be able to interface with a variety of people with different technical levels and educational backgrounds.
  • Ability to produce accurate and timely results while maintaining a customer-service attitude.

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JobsIT/Software DevelopmentIT Technical Support Specialist