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Call Center Agent

NMC Hospital
Dubai, United Arab Emirates
Posted 2 years ago
17People have clicked1 open position
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Job Details

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Job Description

  • To answer queries and to provide information directly to the person or on the telephone.
  • To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
  • Book appointments and follow up appointments according to the patient request.
  • Ensure appointment schedules are adhered to with minimal or no waiting times.
  • Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
  • Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department.
  • To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
  • Update the shift checklist and make sure that all the tasks are completed.
  • Follow up on all the pending cancellations of registrations.
  • Be updated about the accepted insurance cards in the Clinic.
  • Adhere to the NMC CosmeSurge mission.
  • Adhere to the NMC CosmeSurge telephone standards Perform duties such as straightening magazines to maintain lobby or reception area.
  • Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ensure correct information is always available.
  • Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person.
  • Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.
  • Guide and mentor junior and new staff.
  • Encourage multi-disciplinary teamwork
  • Implement clinics policies & procedures.
  • Apply oneself to the job, continually upgrade oneself, and embrace the clinic’s core values.
  • Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment
  • Performs any other job assigned by the reporting Supervisor/Manager.

JobsCustomer Service/SupportCall Center Agent