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Job Description
- To answer queries and to provide information directly to the person or on the telephone.
- To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
- Book appointments and follow up appointments according to the patient request.
- Ensure appointment schedules are adhered to with minimal or no waiting times.
- Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
- Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department.
- To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
- Update the shift checklist and make sure that all the tasks are completed.
- Follow up on all the pending cancellations of registrations.
- Be updated about the accepted insurance cards in the Clinic.
- Adhere to the NMC CosmeSurge mission.
- Adhere to the NMC CosmeSurge telephone standards Perform duties such as straightening magazines to maintain lobby or reception area.
- Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ensure correct information is always available.
- Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person.
- Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.
- Guide and mentor junior and new staff.
- Encourage multi-disciplinary teamwork
- Implement clinics policies & procedures.
- Apply oneself to the job, continually upgrade oneself, and embrace the clinic’s core values.
- Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment
- Performs any other job assigned by the reporting Supervisor/Manager.