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Job Description
- Assist in the creation, updating, and maintenance of product listings, including descriptions, images, pricing, and inventory levels.
- Monitor and manage stock levels, ensuring timely restocking of popular items and removal of discontinued products
- Collaborate with the brands team to ensure product information is accurate and up-todate.
- Process customer orders accurately and efficiently, ensuring timely fulfillment and shipping.
- Coordinate with the warehouse and logistics teams to track and manage shipments, resolving any issues that may arise
- Handle returns, exchanges, and refunds in accordance with company policies.
- Provide exceptional customer service through various channels, including email, WhatsApp, and phone
- Address and resolve customer inquiries, complaints, and issues in a professional and timely manner
- Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience
Job Requirements
- Previous experience in ecommerce, retail, or customer service is highly desirable.
- Proficiency in using ecommerce platforms (ex: Shopify) and content management systems.
- Strong computer skills, including familiarity with Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Detail-oriented with strong organizational skills and a high level of accuracy.
