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Call Center Agent

Forasna
Maadi, Cairo

Call Center Agent

Maadi, CairoPosted 2 months ago
102Applicants for3 open positions
  • 67Viewed
  • 22In Consideration
  • 67Not Selected

Job Details

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Job Description

Job Summary:

Point of contact with Forasna job seekers to expand Forasna database and ensure continuous updated profiles.

Job Responsibilities:

  • Acts as the link between Forasna website and job seekers using our product.
  • Gives and receives calls to orient jobseekers on Forasna, helps them create and/or update their profiles, as well as helps them with applying to different jobs on the website.
  • Recommend suitable jobs to job seekers and guide them on how to make the best use of Forasna.
  • Uses sources like (Job Fairs/Online search/Referrals) to update our database and achieve daily targets.
  • Receives different inquiries and complaints through inbound calls and directs them to the person/team in charge.
  • Follow quality standards in all the above.
  • Other related tasks.

2 days off per week.

Fixed shifts from 10:00 AM to 6:00 PM.

Job Requirements

Minimum Qualifications:

  • Bachelor degree of any relevant field

Minimum Experience:

  • 1 to 3 years of experience in a call center or customer service role

Job-Specific Skills:

  • Excellent verbal and phone communication skills
  • Patience and active listening
  • Customer-oriented
  • Good level of English language

 

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