Chargeback Acquiring Processor

Key Responsibilities:

• Processing fulfillments & presentments correctly on Visa Online, Mastercom, Diners Xchange and within scheme regulations to ensure no losses to NI / merchant.
• Retrieving & analysis of the supporting documents to ensure no chargebacks are received from issuers.
• Processing of merchant its letters for copy requests & chargebacks received on a daily basis to ensure there is no time gap.
• Processing pre-arbitration / pre-compliance within the timelines and in compliant with the scheme dispute rules & regulations.
• Preparing and updating chargeback MIS on a daily basis to ensure record correctness.
• Preparation of financial batches, fee collection & funds disbursement for chargebacks; debiting merchants / write off to ensure financial entries are passed regularly.
• Coordinating, advice & guidance to merchants, third party banks/ schemes & internal stakeholders for chargeback related queries.
• Filing chargeback documents for future retrieval in compliance with NI-policies.
• Review & implement changes in chargeback activities based on the bi-yearly changes in the scheme regulation to ensure compliance.
• Make 1st call to the merchant after letters are sent to ensure merchant has received the request; change of merchant contact details if any.