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Call Center Agent

Alarabia Group
Abbassia, Cairo

Call Center Agent

Abbassia, CairoPosted 2 months ago
188Applicants for3 open positions
  • 18Viewed
  • 6In Consideration
  • 11Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • “Basic computer skills and familiarity with complaints center technology
  • Experience working in a contact center, particularly in a role that requires dealing with inquiries via telephone, email and correspondence.
  • Identifying customer needs and directing them to the relevant authorities
  • Ability to work well under pressure and handle difficult customer situations
  • Ability to multitask effectively while maintaining a high level of organization and attention to detail.

Job Requirements

  • Answering calls from customers
  • Registering customer requests through the operating system, taking into account the accuracy of data entry, whether on the internal operating system or the Consumer Protection Agency’s operating system
  • Providing necessary information about products
  • Search for the required information using available resources

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