Skills And Tools:
- Respond to the inbound calls timely
- Assist in resolving customers' inquires/complaints.
- Handle users' requirements on the spot
- Update users with the new features and products
- Handle all kinds of daily outbound calls
- Handle and close all sorts of end-users tickets within the set SLA
- Maintains and improves quality results by adhering to standards and guidelines.
- Excellent communication skills.
- GRADUATES only can apply.
- Strong phone and verbal communication skills along with active listening.
- Customer orientation and ability to adapt/respond to different types of characters
- Maximum age: 28 years old.
- Ability to manage difficult customer situations, respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
- Demonstrated verbal communication skills and ability to convey information clearly and effectively.
- Attention to details.
- Good data entry and typing skills.
- Customer focus and adaptability to different personality types.
- Customer Service Team Manager ...Confidential Company - Alexandria, Egypt5 days ago