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Job Description
- Develop and maintain an effective relationship with existing customers
- Gain new customers
- Coordinate with operations / CS to satisfy customers’ needs
- Ensure KPIs are met (targets, visits, opportunities, number of new accounts)
- Ensure privacy and confidentiality of customer data in line with the company data security policies
- Reporting any information that might impact company image, brand or functioning
- Collaborate with the team to achieve its objectives
- Fulfill the customer’s needs and ensure high quality of service delivery
- Grow existing customers and migrate them into higher value tiers
- Keep a record of customer visits and update the CRM system regularly
- Gain new business
- Prepare proposal and quotations to customers
- Promote the use of e-tools
Job Requirements
- At least 5 years of experience in freight forwarding field
- Bachelor degree
- Strong communication (both verbal and written), problem-solving, and decision- making skills.
- Ability to work both independently and within a team.
- Must possess a strong work ethic.
- Exceptional customer service skills with the ability to negotiate rates, sell services, and build professional relationships via visits, telephone, and email.
- Extremely organized and detail-oriented.Good understanding on market trend and demand
- Communicate clearly and collaboratively within team.
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