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Operational Trainer (WE accounts)

Xceed Contact Center
Nasr City, Cairo
Posted 8 months ago
42Applicants for1 open position
  • 14Viewed
  • 5In Consideration
  • 6Not Selected
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Job Details

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Job Description

 

  • Performs training needs analysis and executes effective training programs based on the analysis.
  • Monitors training rooms, systems, and calendars to ensure training is distributed evenly throughout each month and looks for and resolves schedule conflicts.
  • Coordinates with all internal functions within various departments to ensure the completion of training processes. 
  • Works with various departments to gain agreement as to standard procedures for documentation and coordinates related instructional document preparation.
  • Organize and/or conduct training for all new hires in operations.
  • Organize and/or conduct training for all new members of the training team.
  • Oversee all on-the-job training and conduct examinations to ensure trainees are being properly trained and certified.
  • Ensure all issues relating to the training process are addressed and conduct root cause analysis of met issues and provide recommendations if needed.
  • Plan, schedule, and administer training workshops.
  • Actively attends kick-off meetings and regular conference calls and actively manages all tasks connected with new projects.
  • Provides feedback and required reports on necessary activities connected with assigned projects.
  • Assist with onboarding of new team members and in conducting training/knowledge assessments.
  • Assists with application and reimbursement of training grants.
  • Works with the Training Manager on projects and special assignments.

Job Requirements

  • Strong Collaboration Skills
    Proficiency in collaboration and project management tools, such as Microsoft Teams, Zoom, and Miro.

 

  • Experience in Training or Instructional Design
    1 to 2 years of experience in the training field and/or in instructional design.

 

  • Advanced MS Office Skills
    Proficiency in PowerPoint, Excel, and Word is essential.

 

  • Awareness of Modern Instructional Design Tools
    Familiarity with tools like Articulate 360, Adobe Captivate, iSpring Suite, Canva, and Genially is preferred.

 

  • Understanding of Learning Management Systems (LMS)
    Knowledge of platforms such as Moodle, TalentLMS, and Canvas is advantageous.

 

  • Strong Knowledge of Gamification and Game-Based Learning Tools
    Familiarity with using tools like Kahoot, Mentimeter, Quizzez, and Articulate Storyline.

 

  • Language Proficiency
    English level of B1 or higher.
  • Certification in Training
    TOT certificate or an equivalent qualification is a plus.

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