Call Center Team Leader

SYE English Community -
Dokki, GizaPosted 3 years ago

103Applicants for1 open position

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Responsible for the whole team actions and results, Handle the day-to-day cases of the social media moderators and telesales agents, Lead the employees to the desired end result.
Set & review team objectives within the set time frame & the expected results.
Make the required statistics and reports.
Supervises the implementation of the set objectives.
Manage the daily sales activities.
Responsible for auditing the whole team (data filling, reports).
Create and update call scenarios for telesales agents and social media moderators

Bachelor Degree or undergrad in a reputable university
At least 3 years experience in the training industry in the same department. (Telesales and Moderation )
Previous experience in leading a team and hit targets
Very good English in writing and reading
Excellent communication skills.
Excellent time management skills.
Excellent problem-solving skills.