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Call Center Team Leader

SYE English Community - Dokki, Giza

Call Center Team Leader

SYE English Community - Dokki, GizaPosted 24 days ago
80Applicants for1 open position
  • 76Viewed
  • 2In Consideration
  • 74Not Selected

Job Details

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Job Description

  • Responsible for the whole team actions and results, Handle the day-to-day cases of the social media moderators and telesales agents, Lead the employees to the desired end result.
  • Set & review team objectives within the set time frame & the expected results.
  • Make the required statistics and reports.
  • Supervises the implementation of the set objectives.
  • Manage the daily sales activities.
  • Responsible for auditing the whole team (data filling, reports).
  • Create and update call scenarios for telesales agents and social media moderators

Job Requirements

  • Bachelor Degree or undergrad in a reputable university
  • At least 3 years experience in the training industry in the same department. (Telesales and Moderation )
  • Previous experience in leading a team and hit targets
  • Very good English in writing and reading
  • Excellent communication skills.
  • Excellent time management skills.
  • Excellent problem-solving skills.

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