• Customer Service Representative (Remote - Egypt Based)

As a Customer Service Representative, you will be the first point of contact for our clients. Your role is to provide professional, efficient, and high-quality support while ensuring customer satisfaction. The ideal candidate is fluent in English, experienced in customer service, and familiar with the expectations of customers in Saudi Arabia and the Gulf region.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media
• Resolve customer issues efficiently and professionally
• Maintain accurate records of customer interactions and follow-up actions
• Collaborate with internal teams to ensure a seamless customer experience
• Stay up-to-date on product knowledge, policies, and procedures
• Provide feedback to improve processes, tools, and customer satisfaction