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Call Center Agent

Wham Clinics
Sidi Bishr, Alexandria

Call Center Agent

Sidi Bishr, AlexandriaPosted 1 month ago
161Applicants for3 open positions
  • 25Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Role Purpose Provide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into Wham Hotline, inquiries, suggestions or Complaints. Log all feedback onto the system and send necessary feedback to relevant Departments.


  • Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
  • Route calls to relevant Departments and follow-up where necessary.
  • Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
  • Briefs the Duty Manager on complaints that require management assistance.
  • Generate daily Call Center reports

Job Requirements

  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Bachelor Degree
  • Working hours shifts: Morning shift  8 AM - 4 PM, Evening shift 1 PM - 9 PM in Winter season and 2 PM - 10 PM in Summer season.

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