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Technical Support Advisor (Fluent English Speakers With Computer Science/Tech. Support Background)

3D Diagnostix - Maadi, CairoPosted 2 months ago
107Applicants for1 open position
  • 107Viewed
  • 27In Consideration
  • 40Not Selected
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Job Details

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Job Description

What we're looking for is a tech-savvy who is knowledgeable about computer systems and software applications and must be a Fluent English Speaker as he/she will be supporting our American clients.

Responsibilities : 

  • Identifying hardware and software solutions.
  • Troubleshooting technical and network issues.
  • Installing and configuring hardware and software.
  • Speaking to clients to pinpoint the issue and quickly resolve it.
  • Guiding clients through a series of actions to resolve a problem or first-time setup.
  • Following up with clients to ensure the problem is resolved.
  • Managing multiple tasks at one time.
  • Document technical knowledge in the form of internal databases and manuals.

Job Requirements

  • Degree in computer science or information technology.
  • Excellent interpersonal skills in person and over the phone.
  • Excellent English is written and spoken.
  • Ability to work in the US working Conditions (from 5 pm: 2 am, Saturdays and Sundays are off days)
  • Certification in Microsoft is a plus.
  • Prior experience in tech support, desktop support, or a similar role.
  • Extensive experience working with Windows and Mac OS
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Ability to research, diagnose, troubleshoot and identify solutions to resolve issues
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to provide step-by-step technical help, both written and verbal.

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